How do I return an item?
Return PolicyPLEASE NOTE: Customers are responsible for return shipping charges and shipping charges to the customer cannot be refunded.
We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition." Definition of new, unaltered, and unused condition is:
Items that cannot be returned: All razors and razor blades cannot be returned due to the danger of blood-borne pathogens. All hair gels, aftershaves, liquids of any kind, cannot be returned due to the risk of contamination.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
MD Barber Supply
2211 Reach Rd. Ste B2
Williamsport PA 17701
Customer Service: 866.939.5588 x 3