How do I return an item?
If you have any questions regarding a return, please contact customer service (866) 939 5588.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 14 calendar days of the delivery date (after 14 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
-Items that cannot be returned: All razors and razor blades cannot be returned due to the danger of blood-borne pathogens. All hair gels, aftershaves, liquids of any kind, cannot be returned due to the risk of contamination.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
MD Barber Supply
11307 N Government Way
Hayden ID 83835
Customer Service: (866) 939 5588